Refunds & Returns
Thank you for shopping at urban shore Ltd. Our production team inspect each product before packaging to make sure it meets our high standards.
If you are in anyway dissatisfied with any items you have received, you can return them to us within 14 days of receipt for a refund subject to the following:
urban shore Ltd promise to refund any items you are not entirely happy with, provided they are returned to us in a fully saleable condition. All refunds will be credited back to your original method of payment.
Please return all products in original packaging, with all tags and labels still attached. The goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way! If items are returned to us in an unsaleable condition, e.g. used, damaged, missing tags etc. then unfortunately, we are unable to offer a refund.
If 14 days have gone by since you received your purchase, we cannot offer you a refund or exchange.
We advise that any items being returned are done so by a tracked/signed for and insured service to ensure their safe arrival to our Returns Dept.
Our returns address is: urban shore ltd, 78 Rugby Road, Cubbington, Leamington Spa, CV32 7JF
Orders can be cancelled by sending an email to firstname.lastname@example.org. urban shore Ltd will offer a full refund if the order is cancelled prior to its dispatch. We will NOT accept a cancellation request once the order has been shipped.